Frequently Asked Questions
Registration and activation is a set of simple and quick steps taken upon installation in order to begin using your software. If you've used Microsoft Windows, Microsoft Office or many of the Adobe products you have already used a similar activation system. When your application is installed, it contacts a central server across the internet to 'activate' your software and tie it to the provided serial code (which is provided by email).
This anti-piracy system helps protect your investment in our software and enables us to continue its development at a competitive price.
What kinds of software licensing models does ARCHLine.XP offer?
You can find your serial code inside the ARCHLine.XP package—or in a confirmation e‑mail if you purchased and downloaded ARCHLine.XP online.
You have 30 days after installing ARCHLine.XP to register your serial code. If this 30-day period expires before you complete registration, some ARCHLine.XP features will stop working until you enter your serial code (demo mode).
To registrate the software, open the dialog by clicking the Help menu, and then clicking „Buy now...” Type your ARCHLine.XP serial code. Click Ok, and then follow the instructions. ARCHLine.XP must be restarted in order to complete the process.
You must activate ARCHLine.XP once or periodically according to your Perpetual or Subscription financial model. To activate the software, open the dialog by clicking the Help menu, and then clicking „Activate Product”.
Activation requires an Internet connection to connect to the ARCHLine.XP web server on the Internet.If you have Internet connection you can select the Activation via Internet option and then follow the instructions.
Attention! The Serial code is NOT the same as Activation code!
If you have no Internet connection select the Activation via e-mail option, or call the phone number below the button.
Type your ARCHLine.XP activation code obtained from your provider. Click Ok, and then follow the instructions.
If you have no connection then you can choose the option to activate by telephone.
1.1. Frequently Asked Questions
I have entered my serial code but I cannot press the OK button to do registration. Why is the application not being registrated?
Verify your serial code once again. The ARCHLine.XP 2013 or 2014 cannot accept serial codes for 2012, 2011 or earlier releases. The OK button will be active only if you type the appropriate 16 digit serial code accurately.
How often will the software connect to the activation server via the Internet?
Does the internet connection speed affect activation? Will dial-up access work?
The amount of data transferred during activation is very small. Any stable internet connection will work. Slower connections such as dial-up access may take slightly longer to complete the activation steps.
During activation what information is passed to the server?
No personal information or information about your computer configuration is transferred. There is a one-way hash* of some machine configuration data, your serial code, and the optional email address sent to the server. If you do not provide the optional information (email address and registration information) then no personal information will be transferred.
*One-way Hash: Codes that identify parts of the computer are put through a special function that turns the codes into a code number that is unique to your computer but cannot be deciphered to determine what those components are. Only this hash value is sent to the activation server and not the details on the computer parts.
Can I move my license to another computer?
Yes, this can be done easily. ARCHLine.XP's license specifically authorizes you to use the software on more than one computer if you are using hardlock protection. For example, you can install ARCHLine.XP's on your office computer and your laptop. Simply install the software on the other machine and click on the "Buy now” and later the "Activate product" button. You have to enter the same serial code and activation code. The software will run properly on that computer where you plug in the Hardlock protection
If you are using software protection without hard lock device you can use the software on one computer only.If you wish to move the software to another computer you should use the Activation via e-mail option to receive a new activation code valid for the computer where you move your license. Activating it on the second computer will automatically deactivate the license for the first computer.
What is the serial code for?
The serial code uniquely identifies your license. You will need the serial code if you ever need to reactivate your software (such as after a disk reformat and reinstall or moving the software to a new machine). The serial code will not change when you reactivate your software. We suggest that you write the serial code down in some permanent location.
What is the email address for and is it mandatory?
The email address on the activation dialog is mandatory if you choose the Activation via email button. You will be able to activate without email address if you choose activation via phone. Your email address will not be sold or provided to any third party.
What if I have forgotten my serial code?
During a registration the previously provided serial code is required. If the serial code has been lost and cannot be recovered (because an email address was not provided, or the email address is no longer valid) please contact us via our support form. We will be happy to reset your password.
Will changes to my computer cause my application to stop working?
There are no changes that will cause a permanent disabling of the software. Major changes (disk reformat being one such major change) will mean that you need to reactivate the software. If you have your serial code, this will be a fast and easy process.
I wish to do an online activation but my firewall is set up to block such requests. What are the firewall settings?
The following is the information that you need to setup your firewall:
Server IP address: archlinexp.com
Port: 80 (Standard HTTP)
Why does ARCHLine.XP revert to demo mode?
There might be several reasons:
You forgot to register your serial code.
You forgot to activate your license within the allowed time.
You forgot to plug in your hard lock.